The Administration for Children and Families (ACF), Administration on Children, Youth and Families (ACYF), Children’s Bureau (CB) will award one grant for up to 5 years to support a national hotline that provides essential information, referrals, and support through call, text, and chat-based technology
to youth and adults who are concerned about child safety and/or family well-being.To achieve this goal, the project funded under this opportunity will focus on the following core objectives:Utilize all available best practices and existing research in training hotline staff, communication technology, and preventing and responding to child safety and/or family well-being concerns in a hotline environment.Maintain an up-to-date referral database of relevant national, state, and local information, resources, and concrete supports relevant for ensuring the safety and well-being of children, youth, and families.Advance ACF’s Strategic Plan through whole-family, community-based approaches to supporting families and facilitating recovery from safety concerns whenever possible.Ensure awareness and equitable access for underserved and marginalized communities as defined by Executive Order 13985, including non-English speakers and those with speech and hearing impairments.Plan for continuous quality improvement and evaluation of effectiveness in a hotline environment.